Annotation
7×42000=294000 is correct arithmetic. Resolution, counterfactual calling, marginal cost and operating cost are not established. Do not book this as Academy savings.
Challenges Claims
Citations
Context
Excerpt ID
3507
Excerpt Text
The case reports42000 article visitors, then values them as42000 avoided calls at7 euros each; preceding text gives7.12 euros per call.
Locator End
336
Locator Start
335
Locator Type
Page
Originating Working Notes
Page (text)
Source
No access
Source Section
Chapter10; supplied PDF sheets
Supports Claims
Tags
Verification Notes
Verified against supplied text. This verifies what the book reports, not the validity of its savings estimate.
Verification Status
Verified
Academy Interpretation
Measure resolved questions, subsequent support demand and staff effort independently of visits. Keep learning performance alongside service cost.