Chang reports enthusiastic viewing followed by two days without returning, disinterest in a workbook and confusion across navigation/player layouts. This is one account, not a churn estimate or learning test. The screenshot labels the long assignment a class project and the two-membership deal a limited-time offer.
17
7
Passages and screenshots checked against suppliedPDF;12–13 enlarged. Verification is attribution, not representative behavior or current product state.
Interpretation
Separate first-value access, enjoyment, repeat visits, renewal and independent competence. Caption12 calls a substantial class project one exercise; screenshot7 limits the gift offer. Proposed Academy tests in the Literature Note remain unimplemented.
