Academy proposal: separate library-supported comparison from designated unaided knowledge, then evaluate a fresh delayed task. Satisfaction and successful lookup are not interchangeable with independent transfer.
Job aids, embedded guidance, usability observation, assessment and later workplace application.
Dirksen argues that support can be placed in the environment to reduce memory burden, while evaluation must distinguish whether the design works, learners can perform, and learners actually apply what they learned.
286
257
Chapters11–12; PDF267–296
Location and argument checked against full text and page renders. Verified denotes source fidelity, not independent validation of every claim or an Academy outcome.
Evidence Boundary
Paraphrase, not quotation. Printed257–286 correspond to PDF267–296. Proximity graph is an acknowledged estimate; usability, satisfaction, learning and actual application are separate measurements.